At any time you are welcome to contact me on 07 5657 0759 or sales@hammockhut.com.au
Otherwise some common questions and answers are below -
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Most items are in stock or available to me the next business day for despatch of your order. If you require something super urgent please let me know at sales@hammockhut.com.au and I will make it happen. Depending on the nature of the urgency extra freight charges may apply.
- I use Australia Post eParcel for almost all out going orders unless they are oversize If this is the case I use Fastway Couriers. Most hammock stands or frames are oversize and they go by Fastway Couriers.
- After despatch of your order you will be emailed a tracking number so you can feel confident the order has left and is on its way to you.
- Use this link to track your order by Australia Post eParcel. (Make sure you click consignment not article). Use this link to track your order by Fastway Couriers.
- International Sales - I can only send international orders to New Zealand. If your in New Zealand contact me here with your requirements and I will quote the order with some freight options. I cannot send to any other country.
- Privacy & Security
- I take website security very seriously and the website has a current high grade 256bit SSL security certificate working to ensure your safety.
- I do not share your details or email address with anyone and you are welcome to read my companies Privacy Policy.
- Returns & Replacements
- In the unlikely even you end up with a faulty product, you can rest assured as I will take full responsibility and arrange a replacement, repair or refund of the full price of the goods apon its return.
- I also offer a 7 day money back guarantee. So if your not 100% happy with your product when you get it then let me know before returning it and I will offer you a refund minus the postage cost of the original order and a $10 administration fee.
- Ordering
- The best way of ordering is to place an order over the website. This eliminates any errors and if you set up an account you can view your order at any time. All internet orders recieve a confirmation so you know I have it.
- I can also take your order over the phone if you prefer. Just ring on 07 5657 0759.
- If you prefer to fax an order please fax it to 07 5573 4822.
- Payment, Pricing & Promotions
- There are many payment options available including Internet Bank Transfer, Bank Deposit, Visa and Mastercard Credit and Debit Cards, Cheque and Australia Post Money Orders.
- All prices are in Australian Dollars and include GST. The prices do not include any delivery costs.
- At times I get some special deals from the importers or wholesalers and a promotion may be offered. They are normally found on the Specials page.
- Viewing Orders
- When you go through checkout you have the option of selecting to set up account which stores your anme and order details on the database. If you selected this then you will be supplied some login details and you can view your order at any time.
- If you selected to simply place the order at checkout you can only refer to the emailse sent to you email address you used when you palced the order.
- Updating Account Information
- If you selected the option of setting up account at checkout then you can use the login details supplied to access your details and update them at any time.
