My Cart
You have no items in your shopping cart.
Compare Products
You have no items to compare.
At any time you are welcome to contact us by email at sales@hammockhut.com.au or ring 07 5442 1039
Otherwise some common questions and answers are below -
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Most items are in stock or available to me the next business day for despatch of your order. If you require something super urgent please let me know at sales@hammockhut.com.au and I will do my best to make it happen. Depending on the nature of the urgency extra freight charges may apply.
- I use a Australia Post for almost all out going orders unless they are oversize. If this is the case I may use a combination of Fastway Couriers and Hunter Express Couriers. Most hammock stands or frames and any double spreader bar hammocks are oversize and they go by Fastway Couriers or Hunter Express Couriers.
- After despatch of your order you will be notified (and supplied a tracking number if applicable) so you can feel confident the order has left and is on its way to you.
- Use this link to track your order by Australia Post eParcel. (Make sure you click consignment not article). Use this link to track your order by Fastway Couriers. Use this link to track your order by Hunter Express Couriers www.e-go.com.au
- International Sales - Sorry Australian Orders only.
- Pickup's - Sorry I do not have a showroom.
- Privacy & Security
- I take website security very seriously and the website has a current high grade 256bit SSL security certificate working to ensure your safety.
- I do not share your details or email address with anyone and you are welcome to read my companies Privacy Policy.
- Returns & Replacements
- In the unlikely even you end up with a faulty product, you can rest assured as I will take full responsibility and arrange a replacement, repair or refund of the full price of the goods apon its return.
- I also offer a 14 day money back guarantee. So if your not 100% happy with your product when you get it then let me know before returning it and I will offer you a refund minus the postage cost of the original order and a $10 administration fee.
- Ordering
- The best way of ordering is to place an order over the website. This eliminates any errors and if you set up an account you can view your order at any time. All internet orders recieve a confirmation so you know I have it.
- Payment, Pricing & Promotions
- There are many payment options available including Internet Bank Transfer, Bank Deposit, Visa and Mastercard Credit and Debit Cards via Paypal, Cheque and Australia Post Money Orders. Or you can ring your credit card details through over the phone.
- All prices are in Australian Dollars and include GST. The prices do not include any delivery costs.
- At times I get some special deals from the importers or wholesalers and a promotion may be offered. They are normally found on the Specials page.
- Viewing Orders
- When you go through checkout you have the option of selecting to set up account which stores your name and order details on the database. If you selected this then you will be supplied some login details and you can view your order at any time. I do recommend you add your details as those in the database get offered special pricing and offers.
- If you selected to simply place the order at checkout you can only refer to the emails sent to your email address you used when you placed the order.
- Updating Account Information
- If you selected the option of setting up account at checkout then you can use the login details supplied to access your details and update them at any time.